Refund policy

Refund & Return Policy

At Moftail, we want every order to be something you genuinely enjoy wearing.

If something isn't right, we're here to help. Our goal is to provide a clear, fair, and straightforward experience — without sending you through a customer-service maze.

30-Day Money-Back Guarantee

We want you to shop with confidence.

If you're not satisfied with your purchase, you can request a refund within 30 days of delivery.

Our guarantee covers eligible requests involving sizing, color preferences, fit, quality concerns, or simply a change of mind.

For non-defective products, items must be unworn, unwashed, unaltered, and in their original condition to qualify for a refund.

If your request meets these conditions and is submitted within the applicable guarantee period, it is eligible for a refund.

Please contact us before sending anything back. Our support team will review your request and provide the appropriate resolution.

Holiday Extended Free Returns — 2026

To make holiday shopping easier, Moftail is offering Extended Free Returns through January 15, 2027.

This special offer applies to eligible orders placed between November 19 and December 31, 2026, based on U.S. Eastern Standard Time (EST).

For qualifying holiday orders:

Return and refund requests may be submitted through January 15, 2027.
If the standard 30-day guarantee following delivery ends later than January 15, 2027, the later deadline applies.
Eligible returns are free of return-shipping charges. If a physical return is required, Moftail will provide return instructions and cover the return-shipping cost.
In some cases, we may approve a refund or replacement without requiring the original item to be returned.
Non-defective items must be unworn, unwashed, unaltered, and in their original condition to qualify.

This holiday benefit extends our standard guarantee rather than shortening it.

Free return shipping under this promotion does not include a refund of the original shipping charge, except where otherwise specified in this policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, incomplete, or different from what you ordered, please contact us within the applicable guarantee period.

We will review requests involving:

Items arriving damaged.
Manufacturing or printing defects.
Prints that are significantly different from the approved product image.
Incorrect products, designs, sizes, or colors.
Missing items from an order.

Verified production or fulfillment issues will be resolved through a refund or replacement at no additional cost to you.

How to Request a Return or Refund

Please contact us through our Contact Page or email support@moftail.com.

To help us process your request, please include:

Your order number.
A brief description of the issue or reason for your request.
Clear photos if your item is damaged, defective, or incorrect.
A photo of the shipping label or packaging, if relevant.

Our support team will review your request and explain the next steps.

We aim to make the process as straightforward as possible.

Do I Need to Return My Item?

Not necessarily.

At Moftail, we understand that returning an item is not always the simplest solution.

Depending on the circumstances, we may approve a refund or replacement without requiring you to return the original item.

Each request is reviewed individually to determine the most appropriate resolution under this policy.

If a physical return is necessary, our support team will provide a valid return address and clear shipping instructions before you send anything.

For eligible holiday returns, Moftail will cover the return-shipping cost. Outside the holiday promotion, any applicable return-shipping costs will be communicated before a physical return is arranged.

If a physical return cannot be arranged, we will resolve eligible refund requests without requiring the item to be shipped back.

Please do not return any item unless specifically instructed by Moftail.

Unauthorized returns cannot be accepted or processed. Please do not send items to the business address listed elsewhere on our website.

Size, Color, and Change-of-Mind Returns

We understand that sometimes a product may not be exactly what you expected.

Requests involving fit, sizing preferences, color preferences, or a change of mind are covered by our 30-Day Money-Back Guarantee when the applicable conditions are met.

To qualify:

Your request must be submitted within the applicable guarantee period.
Non-defective items must be unworn, unwashed, unaltered, and in their original condition.
You must contact Moftail for authorization before sending any item back.

Items that have been worn, washed, altered, or damaged after delivery are not eligible for non-defective returns.

Please review product descriptions, color options, and size guides carefully before purchasing.

If you received a size, color, or product that differs from your order confirmation, it will be handled as a fulfillment issue rather than a customer-selected sizing issue.

Exchanges

We do not offer direct exchanges for customer-selected sizes, colors, or designs.

If your purchase qualifies under our money-back guarantee, please contact us to arrange a refund.

If an incorrect or defective item was delivered, we may arrange a replacement after reviewing the issue.

Approved Refunds

Approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are not refundable unless the order arrived damaged, defective, incorrect, or incomplete.

Replacement Orders

When a replacement is approved, it will be produced and shipped using the original order details unless another arrangement has been confirmed with our support team.

Replacement production and delivery times may be similar to those of a new order.

Tracking information will be provided once your replacement ships.

Packages Lost in Transit

If your tracking information has not updated for an extended period or the carrier confirms that your package was lost in transit, please contact us.

We will review the shipment and, depending on the circumstances, may arrange a replacement or refund.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first:

Check around your delivery location and any secure package areas.
Ask household members, neighbors, or building staff whether they accepted the package.
Contact the shipping carrier using the tracking information provided.

If your package still cannot be located, please contact Moftail.

We will review the available tracking information, although reimbursement cannot be guaranteed for packages confirmed as correctly delivered by the carrier.

Policy Updates

We may update this Refund & Return Policy from time to time.

The policy in effect when an order is placed applies to that order, including any applicable holiday promotion terms.

Updates to this policy will not shorten a guarantee or return period already applicable to an existing order.

Need Help?

We're here to make things right.

We normally respond within 2–3 business days.

Clear answers, fair solutions, and no unnecessary flapping.