Refund policy

Refund & Return Policy

Every Moftail order should arrive ready to wear — not damaged, misprinted, or mysteriously replaced by the wrong shirt.

If something is not right with your order, please let us know. We will review the issue clearly, fairly, and without sending you through a customer-service maze.

30-Day Issue Reporting Window

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Requests submitted more than 30 days after delivery may not be eligible for a replacement or refund.

Damaged, Defective, or Incorrect Items

We may provide a replacement or refund when:

The item arrives damaged.
The product has a manufacturing or printing defect.
The print is significantly different from the approved product image.
You receive the wrong product, design, size, or color.
An item is missing from your order.

Verified production or fulfillment issues will be resolved at no additional cost to you.

How to Report an Issue

Please contact us through our Contact Page or email support@moftail.com.

Please include:

Your order number
A brief description of the issue
Clear photos showing the item and the problem
A photo of the shipping label or packaging, if relevant

Photos help us verify the issue and arrange the appropriate solution as quickly as possible.

Do I Need to Return the Item?

In most cases involving a verified defect, damage, misprint, or fulfillment error, you will not need to return the item.

Please do not mail an item back unless Moftail has specifically provided return instructions.

Items sent without prior authorization cannot be accepted or processed. Please do not send returns to the business address listed elsewhere on our website.

Size, Color, and Change-of-Mind Requests

Every Moftail item is made specifically for the order placed. Because of this, we cannot accept returns, refunds, or exchanges when:

The wrong size or color was selected during checkout.
You changed your mind after receiving the item.
The item does not match a personal preference that was not caused by a defect.
The product has been worn, washed, altered, or damaged after delivery.

Please review the product description, color selection, and size guide carefully before completing your purchase.

If the item you received does not match the size, color, or product shown in your order confirmation, please contact us. That is considered a fulfillment issue rather than a customer-selected sizing issue.

Exchanges

We do not offer direct exchanges for customer-selected sizes, colors, or designs.

If an incorrect or defective item was sent, we may arrange a replacement after reviewing the issue.

Approved Refunds

If your refund is approved, it will be issued to the original payment method.

Approved refunds are typically processed within 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Original shipping charges are not refundable unless the order arrived damaged, defective, incorrect, or incomplete.

Replacement Orders

When a replacement is approved, it will be produced and shipped using the original order details unless another arrangement has been confirmed by our support team.

Replacement production and delivery times may be similar to those of a new order. Tracking information will be provided once the replacement ships.

Refunds for Packages Lost in Transit

If tracking has not updated for an extended period or the carrier confirms that your package was lost in transit, please contact us so we can review the shipment.

Depending on the circumstances, we may arrange a replacement or refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location and any secure package areas.
Ask household members, neighbors, or building staff whether they accepted it.
Contact the carrier using the tracking information provided.

If the package still cannot be located, contact us. We will review the available tracking information, although we cannot guarantee reimbursement for packages confirmed as correctly delivered by the carrier.

Policy Updates

We may update this Refund & Return Policy from time to time. The version published on this page is the current version that applies to new orders.

Need Help?

We normally reply within 2–3 business days.

Clear answers, fair solutions, and no unnecessary flapping.